Terms and Conditions

1. Overview

This website is operated by Innoscent Stone(https://innoscentstone.com/). Throughout the site, the terms “we”, “us” and “our” refer to Innoscent Stone. By accessing our website and/or purchasing something from us, you agree to be bound by the following Terms and Conditions.

2. Products & Availability

All products are subject to availability. We reserve the right to limit quantities of any products or discontinue items at any time without notice.

As many of our items are carefully assembled gift boxes and lifestyle products, slight variations in packaging, color, or contents may occur.

3. Orders

By placing an order, you agree that:

• All information provided is accurate and complete

• You are authorized to use the payment method

• Once an order is placed, it cannot be cancelled or modified after processing begins

If you need to make changes, please contact us as soon as possible at info@innoscentstone.com.

4. Pricing & Payments

All prices are listed in AUD unless otherwise stated. We reserve the right to change pricing at any time without prior notice.

Payments are securely processed through Shopify and its supported payment providers.

5. Shipping & Delivery

• Orders require up to 3 business days for processing

• Once shipped, you will receive tracking information via email

• We ship within Australia and to New Zealand using Australia Post

Delivery times may vary depending on location and are outside of our control once dispatched.

We are not responsible for:

• Delays caused by shipping carriers

• Incorrect shipping information provided by customers

• Lost or stolen packages after delivery confirmation

6. Returns & Exchanges

We do not accept returns for change of mind.

If your item arrives damaged, defective, or incorrect, please contact us within a reasonable time of receiving your order at info@innoscentstone.com with photos and order details.

We will assess each case and offer a suitable resolution where applicable.

7. Product Use & Care

Our products are designed for personal use and gifting purposes. Customers are responsible for proper use and care of all items.

We are not liable for any damages or issues resulting from misuse of our products.

8. Intellectual Property

All content on this website, including images, branding, text, and design, is the property of Innoscent Stone and may not be used or reproduced without permission.

9. Limitation of Liability

To the fullest extent permitted by law, Innoscent Stone shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on this page.

11. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

info@innoscentstone.com