Refund policy

Return & Refund Policy

Thank you for shopping with Innoscent Stone. We take pride in the quality of our products and the care we put into packaging each item, especially since most of our products are gift items.

Change of mind returns or exchanges:

We do not accept returns or exchanges for change of mind. Our products are often purchased as gifts, we carefully prepare and package each order. Allowing change-of-mind returns would make it difficult to maintain the quality and presentation of our items.

If your order arrives damaged, defective, or if you experience any issues with your purchase, please contact our customer support team within 5 days of receiving your parcel. at info@innoscentstone.com. Our team will review the situation and work with you to find a suitable solution.  All items are carefully checked and photographed as records before shipping to ensure they meet our quality standards.

Once your return request is accepted, we will provide you with the return postal address.
Any returns sent without prior contact will be rejected.

Once we receive and inspect the item, we will notify you whether your refund can be processed. Approved refunds will be processed to your original payment method within 7–10 business days.